Writing+manuals+for+you — We do it all for you

We develop and write all the processes, manuals and training you need - Leaving you free to concentrate on your business.

Training Topics

We can develop training in any topic and sector.

Because we develop training by observing your operation, working with your team and tying-in with your operations manuals (even if we didn’t write them) – we can develop and deliver training on any topic and skill for all levels of staff (directors, managers, line staff, franchisees and technicians) in any business type and sector.

All training is developed bespoke for the client, their sector, products & services, operations manuals and needs (not pulled ‘off the shelf’). We fully document our training and hand it over to you to use in perpetuity – so you can run it as often as you like without additional cost if you use your own staff as trainers (or you can use our trainers at reasonable rates). Get in touch today to discuss your training needs>>

Here are some examples of the many training programmes we have developed:

(You can also download this list to see more detail on workshops and target audiences, here (PDF)>>)

To many different sectors:

Training on specific procedures.
Training on specific skills.
Introducing new manuals.
Introducing new processes.
Dealing with & Managing Change.
Setting the standard.
Managing by Walking About.
Tasks – Own, Adopt or Delegate?
Customer Empathy.
Customer Service – The Extra Mile.
Need a Sale? Sell to Needs.
Selling the Benefit, Not the Feature.
Enhancing Customer Choice (Upselling).
Understanding Margins & the Impact of Discounts.
Selling Professional Services.
Export/International Sales.
Maintaining Customer Relationships.
Understanding Franchising & Licensing.
Should you franchise?
Various life/career coaching programmes.
Various business coaching programmes.
Various continuing professional development (CPD) programmes, systems and courses.

To Hotels and Resorts:

Brand Core Values & ‘Personality’.
Customer (Guest) Empathy & Service.
Maximising Sales, Bookings & Spend.
Guest Welcome and Services.
Front of House (Restaurants) Service.
Bar – Standards and Service.
Retail – Standards and Service.
Recreation & Events – Standards & Service.
Engaging Guests – Satisfaction and Sales.
Cleaning Standards.
Maintenance Standards.
Upselling and Cross-Selling.
Managing Suppliers and Contractors.
Managing and Retaining Staff.
Managing through Peaks and Seasons.

To cleaning & maintenance businesses:

Selling & Contracting Cleaning Services.
Managing Staff Performance & Churn.
Customer Service.
Cleaning Standards and Methods.

To manufacturing businesses:

Principles of Lean Production.
Better Sales – Direct and through Resellers.

To franchises:

How to franchise successfully.
Better franchisee recruitment and sales.
Promotional (e.g. franchise sales meetings/ discovery days).
Introducing Enhanced (new) Franchisee Operations Manuals.
Introducing Change in the franchise network.
Better Support Visits.
Give a Franchisee a Fish…
Managing Underperforming Franchisees.
Franchisee Sales Training.
Franchisee operational procedures training.
Franchisee skills training.
New Franchisee Business Coaching Programmes.
Franchisee CPD Programmes.

To Coffee Shops, Fast Food and other QSR:

Brand Core Values & Style.
Theatre & Style – The Barista.
Golden Rules – Selling More from Self-Service & Impulse Displays.
Counter Service Heroes.
Turning Tables – Table Service & Standards.
Upselling and Cross-Selling.

To Restaurants and Catering:

Better Welcome – Happier Customers.
FOH Service Standards.
Theatre and Style at the Bar.
Enhancing Choice (Upselling) = Happy Customers & Better Sales.
Menu Knowledge – What do we serve, what’s in it and why is it so delicious?
BOH/Kitchen Management.

(Plus topics already detailed for hotel and coffee shop/fast food sectors above).

To Retail businesses:

The Golden Rules of Better Merchandising.
Visible Customer Service.
Not Just a Showroom – Reclaiming Sales from the Internet.
Upselling and Cross-Selling.

To professional services:

Selling Results – Not Reports (Understanding What Clients Really Want).
Customer Service in Professional Services.
Understanding the ‘ladder’ of relationships.
Mutually Assured Relationships.

Upselling and cross-sales in service businesses.

Get in touch today to discuss your training needs>>

We develop better professional and managerial training, standard operating procedures training, SOP training, operational training, quality training, customer service training, sales training, skills training, technical training, franchisee training, franchise training, induction training, coaching programmes, CPD programmes and change-management programmes (and more) - that truly benefits your business.